A Solution You Can Trust
Kevin Kinslow
Falls Church, VA
Just had my charger installed with John with Helm Smart Energy. Couldn't be happier with the experience. John was professional all the way from the beginning.
Leigh Reid
Naples, FL
Each company should be happy to have employees such as Ernesto. Thank you for hiring him and providing an environment that fosters great customer care.
What To Expect & How It Works
1
Remote Consultation
Our team does a remote video consultation where you'll show us your electrical setup and desired charger location, assessing your specific needs and providing any guidance.
2
Receive A Quote
We'll follow up with a detailed quote, explain permit requirements, and once the contract is signed, we'll schedule the installation with a certified electrician.
3
Installation
We'll confirm the installation appointment, handle all permits, complete the installation, connect your charger to the Wi-Fi network (if applicable), and set up the final inspection.
4
Charge & Support
With the installation complete, you're all set to start charging your EV and remember, our dedicated support line is always available for any questions or concerns.
What Makes Us Different
1
We're With You From Start To Finish
We're here to educate and walk you through every step of the process. Our ability to remotely consult with you and determine everything needed to install your EV charger saves you time. Most importantly, it ensures we can provide as much transparency as possible for your estimate, like changes in the electrical box or additional wiring.
2
We Back Up Every Installation
Our licensed electricians thoroughly inspect and test the charger's installation and operation. We leave the property only when you are fully confident in its functionality and are 100% satisfied.
3
Our White Glove Approach To Service
Above all else, we pride ourselves in providing an outstanding experience to everyone we interact with. Taking away complexity and bringing satisfaction to your everyday life is a core tenet of our company. This approach runs through every aspect of our business, so we treat every interaction with the utmost care and respect.
About Helm Smart Energy
Helm Smart Energy helps you quickly get your electric vehicle charger up and running.
We always take a customer-focused approach, guiding you through each step - from initial consultation to professional installation - and even handling all the tricky paperwork. Plus, we're always here for support after we install your charger. We're your partner in making electric driving simple and stress-free.
Learn More
Frequently Asked Questions
Are your installers licensed, certified and vetted?
Absolutely. Every installer within Helm Smart Energy's network is licensed and certified. They also undergo a thorough vetting process for their professionalism and expertise. We're committed to these high standards to ensure safe and high-quality EV charger installations for everyone one of our customers.
How long will it take to have my EV Charger installed?
While the exact time for an EV charger installation can vary based on specific circumstances and requirements, a standard installation typically takes 2 to 4 hours. This timeframe includes assessing the installation site, setting up the charger, testing it to ensure it's working correctly, and teaching you how to use it.
Will I need to upgrade my electrical panel or pull permits?
The need to upgrade your electrical panel or pull permits depends on the current capacity of your electrical panel, local codes, and regulations. During the remote consultation, the Helm Smart Energy team will assess your situation and provide personalized advice. If an upgrade or permits are necessary, we'll guide you through the process and coordinate everything to ensure a smooth and compliant installation.
What happens if my EV Charger breaks after you install it?
If you encounter any issues with your EV charger after installation, please don't hesitate to contact us at Helm Smart Energy. Our dedicated support team will diagnose what is causing the problem and guide you through whatever next steps are necessary.
Can you overcharge an EV? Does Fast-Charging hurt my EV's battery?
You can't typically overcharge an EV, as built-in technology prevents charging beyond capacity. Modern electric vehicles come equipped with smart charging technology that prevents the battery from taking in more power than it can handle. Fast charging is beneficial for quick power-ups, but excessive use can strain the battery over time due to heat generation. It's always better to use standard home charging day-to-day and fast charging when necessary.
What do I need to do to prepare for my EV Charger installation?
To prepare for your EV Charger installation, you'll need to identify your preferred installation location, ensure a strong Wi-Fi connection if your charger has intelligent features, be aware of your electrical panel's capacity, and clear the installation area for easy access. Check out our "How It Works Page" for additional information.
How much does a typical installation cost, and are there any hidden fees I should be aware of?
The cost of EV charger installation can vary depending on factors like your charger model, installation location, and the condition of your electrical panel. At Helm Smart Energy, we'll evaluate these factors during our remote consultation to provide a personalized quote. We aim to be as transparent as possible, so our quote will clearly outline all costs, including labor, possible panel upgrades, permits, and necessary materials. There are no hidden fees; the quote you receive is the final price.
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